Customer Review at&t Fiber Speed in Bay Area
Nosotros (and the rest of the internet for the past decade) accept already spent some time convincing yous of the importance of acquiring online customer reviews for your business. (Did you know that in a recent HubSpot Research survey, ane/3 of respondents said review sites played an important function in their purchasing controlling process?) Just if you're new to customer reviews or not sure where to find them, let's brush up on some basics and highlight why they're relevant for your business. In a bit of a time crunch? Use the spring links below to navigate to the verbal content y'all're looking for. Client Review Sites for Both B2B & B2C Companies There are two major reasons why customer reviews are of import. Negative or neutral reviews provide your visitor with an opportunity to learn and develop. Yous tin can see exactly where your concern is failing to meet customer needs and remove common roadblocks in the client journey. For specially poor reviews, reps can follow upwards with these customers and prevent potential churn. They can highlight specific pain points and arts and crafts personalized responses geared to specific problems. This makes your client service team appear more invested in your customers' goals, which results in fewer negative reviews and increased customer retention. The other major reason for obtaining reviews is the opportunity to share them with potential customers. Positive reviews tin be used as customer testimonials during pb acquisition and can help you add more contacts to your CRM. In fact, 91% of consumers read at to the lowest degree one review earlier purchasing a product. So, don't only pat yourself on the back the adjacent time you get a five-star review; Make sure everyone knows how expert a job your visitor is doing. Source With that in mind, it's not prophylactic to assume we all know where to runway downwardly those positive customer reviews. I mean, we might all be able to rattle off one or two sites ("Yelp! And I call back you can get them to show upward in Google Maps, too?"), but we don't exactly accept a laundry list of options at our disposal Check out our list of the best production review websites for B2B and B2C companies. Keep in mind that every industry has niche sites, too. For instance, those in the restaurant industry may desire to be on UrbanSpoon or OpenTable. This blog post won't go into sites that are specific to ane industry, but information technology will provide review sites that utilise to businesses in nearly any industry. Amazon was ane of the outset online stores to permit consumers to mail service reviews of products in 1995, and information technology remains 1 of the most important resources for consumers looking to make informed purchase decisions. Even if people can and practise buy a product elsewhere, if it's sold on Amazon.com — unless it'due south gasoline or drug paraphernalia, that is — so many people will look up its Amazon review before they decide to buy. What's going to carve up your product from ane that looks just similar information technology? Those shiny aureate stars and good customer reviews. Products are rated on a five-star rating scale, which is broken down past the percentage of reviews per star, followed by most helpful customer reviews and near recent customer reviews. Benefits of Amazon Customer Reviews: Geared toward U.Due south.-based service businesses, Angie'due south List is a "higher-stop" review site, because users actually accept to pay for membership. Only you go what yous pay for. The reviews, given on an A–F scale, are typically very well-idea-out — not a lot of that ranting and raving that'southward more common on free review sites. The reviews can't exist anonymous, which helps cut down on fake or misrepresentative reviews, and companies are immune to respond to the reviews posted about them, too. It'due south free to ready a page for your company. Once you have yours, encourage your customers who are on Angie'south List to go out reviews there — members are the only ones allowed to do it! Benefits of Angie's List: Have customers working in academia? Better yet, are they located in Australia? Pick is a member-funded review website based in Australia. It independently evaluates bookish resource — like libraries — and provides detailed reviews to its members. The bulk of its work involves reading bookish writing, creating comparisons for each resource, and writing buying guides for customers. In addition, it allow members to charge per unit and hash out specific resources and libraries with other Selection members. If you take customers in Australia, we recommend encouraging those who are on CHOICE to leave reviews there. Benefits of Choice: Trustpilot is a fast-growing, community-driven consumer review platform based in Denmark, although it has expanded out of Europe into 65 countries, including the U.S. The platform for businesses helps companies from all over the world proactively collect customer reviews. It's the customers who write both product and seller reviews, keeping it tertiary-party verified. While in that location is a basic version for free (this lets you create a contour folio and collect customer reviews), the paid versions let you create customizable review invitations, share ratings and reviews on social media, and link review information to your internal business organization systems. Benefits of Trustpilot: Similar to TrustPilot, the Swedish-based TestFreaks helps companies proactively collect client reviews and write seller reviews to complement them. Another absurd addition? Its question and reply feature, which lets prospective customers post questions and receive answers directly from your customer service team. Benefits of TestFreaks: Which? is an independent consumer review organisation that tests and reviews products and and then writes nigh them. Unlike Angie'due south List, information technology's the folks at Which? who write the reviews — non the customers. They don't take submissions for product testing or survey inclusion, but they do encourage people to let them know about their products and services by emailing brcpress@which.co.great britain. While this leaves less room for you to influence whether your products end up on their site, it'south however worth knowing about and checking in on this pop site, especially if you lot have customers in the U.K. The website has product reviews for everything from dishwashers and tablets to cars and credit cards. It tests and reviews all these products, and and so writes about both its methodologies and results. It also surveys customers for things like the best and worst firms for customer service. A lot of its content is free, but customers can become members for £10.75 per month to get admission to a "Best Buys" and "Don't Buy" list, the latest reviews of products from its test labs, and admission to its consumer legal advice service. Benefits of Which?: A nonprofit organization, Consumer Reports is an independent product-testing organization that runs unbiased tests to rate and recommend products. It has reviewed over 7.7 million products, accept no advertising, and pay for all products that information technology tests. (Fun fact: The visitor buys and tests lxxx cars each twelvemonth!) This is most every bit legitimate as it gets. As such, there's not much you can do here "except" if you sell a product, make sure it's really, really adept. Epitome Source If nothing else, you could take this website as a lesson in splendid content creation. For each production it reviews, it provides the review criteria, production overviews, a buying guide, and social sharing buttons. It's all quite comprehensive and, well, helpful. Pretty much the key to great content, am I right? Benefits of Consumer Reports: Consumer Affairs is a for-profit system that reviews companies using an "overall satisfaction rating." This average is scored on a 1 to v-star scale that's updated every time a new review is submitted. Each company'southward page provides a listing of all its reviews, which includes the consumer's star rating as well as a short explanation for its score. Consumer Affairs as well allows users to submit review recordings, which are two-minute videos where people talk virtually their experience with a brand. This makes the review much more compelling because you can actually see the person talk and express their genuine feelings about the company. Benefits of Consumer Affairs: If you're in the travel, hotel, airline, amusement, or eatery industries, you'll want to check out the reviews on the popular website, TripAdvisor. As the largest travel site in the earth, it has over 225 million reviews, opinions, and photos taken past travelers. It also has some awesome content on low airfares, travel guides, rental listings, and communication forums for pretty much every location in the world yous could perhaps imagine. A lot of people look at that place before booking a trip. The key to a successful contour on TripAdvisor is making it as shut to the top of the popularity index as possible, and then that people searching for information in a specific identify come across your listing. According to TripAdvisor, the popularity ranking algorithm is based on three key components: quantity, quality, and recency of reviews. Here'due south an excerpt of the advice they requite businesses looking to ameliorate their ranking: "Quantity: Ask your guests to write reviews, and employ our direction center tools to remind them after they bank check out. Offering incentives for reviews is against the rules, though — accept a expect at our policy to brand sure you lot empathise what is and isn't okay. Quality: Guests who enjoyed first class hospitality and a memorable feel are more than probable to write positive reviews. Monitor what previous reviewers take written to encounter what worked and did not work best for your belongings so you lot tin can maintain and improve your service. Recency: Recent reviews factor more strongly on your popularity rankings and older reviews accept less affect on a hotel'due south ranking over time. Once again, encourage guests to write reviews to keep fresh content rolling in." Benefits of TripAdvisor: Yelp is a gratuitous review site that lets consumers rate businesses on a 5-star scale. Any business tin gear up a profile on Yelp for gratuitous, and users can set their ain free profiles to review a business. Yous're gratuitous to respond to reviewers, too, only we recommend taking a counterbalanced and polite arroyo to any negative reviews you receive, equally Yelpers are in a pretty tight-knit community. Yelp has also come under fire over the by few years for some slightly shady practices, like incentivizing businesses to annunciate with them in exchange for gaming the search results for their concern ("Pay us money and nosotros'll push bad reviews down!"). Savvier consumers take learned to look at Yelp reviews as a whole and with the reviewer's clout in heed, instead of getting turned off by a business considering of one bad listing. That being said, it's nevertheless to your benefit to get a abiding stream of positive online reviews coming to your concern' Yelp account so happy customers are ever at the meridian of your review feed — especially if y'all're a location-based business. Yelp profile information contains things like store hours and location information, then your profile will ofttimes turn up when people Google your business organization. Benefits of Yelp: Citysearch has all of the functionality as the other review sites in this category, but what makes it unique is its "best of" winners that you lot can search for in each city. For case, if y'all're a french fry lover like myself, you can search for "the best french fries in Boston," and Citysearch will give you a list of restaurants with excellent fries. Image Source Benefits of Citysearch: You know those reviews that evidence up when y'all search Google for a business concern? Yeah, those things are on this list in a big fashion. Google's Pigeon algorithm update uses altitude and location ranking parameters to evangelize improved local search results. And so, in order for your business' website to be properly optimized for search, yous'll want to set up verified accounts with local directories — especially Google's, called "Google My Business." Getting reviews, comments, pictures, and then on, especially on Google, can give you a boost in search. Only verified local Google+ pages can answer to reviews. An added bonus? Google Maps pulls that information and those reviews into the app, so having a lot of content in there will make your business look more reputable. Benefits of Google My Business: Similar to Google My Business concern reviews, Yahoo! Local reviews allow users postal service reviews of businesses with a five-star rating system. Hither'south what the results might await like: According to Statista, Yahoo! still receives about 3% of search engine share. So while you lot might not want to invest time figuring out the intricacies of Yahoo!'south algorithm, obtaining some favorable reviews on the Yahoo! Localworks sure couldn't hurt for that 3%. Benefits of Yahoo! Local Listings: If y'all sell consumer products, Influenster is a review site you'll want to make certain you lot've covered. Influenster features customer reviews and news about consumer products — primarily skincare, beauty, makeup, pilus, and other health and torso products. Visitors can search the site by make name or by a specific product they're looking for, and Influenster links to websites where visitors can buy the products. The reviews are comprehensive and feature lots of detail and images to accompany them. And so if y'all're in the beauty business, consider directing your shoppers to review your products on Influenster to help concenter new customers, besides. Benefits of Influenster: HubSpot'due south App Marketplace is a infinite where businesses can browse through extensions, tools, and apps that connect to their HubSpot account. Some apps are congenital past HubSpot, while others were designed past partners and third-party organizations. Offer all of these tools in one identify makes information technology easier for HubSpot users to add together new features to their accounts that may not be included with their subscription. The overnice function well-nigh this customer review site is that it's categorized based on the product you're looking to install. In that location's private sections for Marketing, Sales, and Service tools, every bit well equally other sections like finance, workflow integrations, popular apps, and more. Reviews are rated on a five-star scale and customers accept to reply questions like, "What did you like about this product? What did you dislike about it?" and "What problem did this production solve?" These questions provide more than context into the review so yous know exactly why a client rated a business concern or production the way they did. Benefits of HubSpot App Market place: FinancesOnline is one of the fastest-growing platforms for B2B & SaaS software reviews, with more than 2,800,000 visitors every month. Information technology gathers thousands of user reviews every month, with each reviewer authenticated via LinkedIn to ensure simply bodily users share their feel with the community. User reviews are based on detailed surveys, which offer a really in-depth expect at each tool. Algorithmic analysis is as well a foundation for quarterly reports in the most popular categories. To balance the user perspectives, each review also includes a detailed analysis prepared past the internal team of B2B software experts, who analyze key usability factors such as features, integrations, mobile back up, etc. This evaluation is then combined into the unique SmartScore™ system, which gives readers an easy reference on what the experts' community thinks most each business concern solution. As an added bonus, the production pages rank high in Google, so getting a few positive user reviews on their site could exist beneficial for your make recognition. Benefits of FinancesOnline: Compare Army camp is a B2B review site that deals primarily with business software. If you're looking to introduce a new tool or arrangement to your company, Compare Camp tin can assistance you pinpoint the exact software that'southward right for you. Not simply does this site show y'all how other people experience most a specific product, but it also lays out the central benefits of the product also every bit any new trends that may be occurring in that particular industry. When you first navigate to the site, Compare Military camp provides you lot with a list of software categories to choose from. Afterward you lot select a section, it gives yous a description of the category along with a detailed list of product and company options. Compare Camp likewise explains whatsoever varying types of products inside that section also as the top features you should wait for when buying that software. It'south a very handy guide to have especially when you're because a product that you oasis't purchased before. Benefits of Compare Campsite: If your business sells software, you'll want to be sure you lot take a presence on G2 Crowd. Every month, more than 5 million people looking to purchase software read the one+ meg user reviews on this website so they can brand better purchasing decisions. G2 Oversupply operates kind of similar Yelp, simply in a specific niche. Companies are reviewed on a five-star scale, and reviews cover everything from setup and ease of utilize to security and support. Reviewers answer questions like "What do you like all-time?"; "What practise yous dislike?"'; and "Recommendations to others considered the production." Also, yous can upvote and downvote others' reviews. Benefits of G2 Crowd: Similar G2 Crowd, TrustRadius is an online review site for software businesses. Reviewers on the site are authenticated via LinkedIn to make sure they're users (although the reviews themselves can still be bearding), which allows users to see what their LinkedIn connections are saying about detail pieces of software on TrustRadius. This adds a layer of trust for someone reading the site. You tin utilise the site to browse reviews of individual companies, or compare ii companies side-by-side to compare their five-star ratings, screenshots of their products, pricing details, and user comments from reviewers. In addition to the company reviews, TrustRadius has put together a whole agglomeration of buyer guides for categories including talent direction software, concern intelligence software, core Hr software, social media, and A/B testing to help people find the right product for them based on hundreds of reviews and user ratings. Benefits of TrustRadius: GoodFirms is a B2B research and review platform that focuses on connecting service seekers with the correct software and service providers. Image Source GoodFirms analyzes the top-performing companies and software solutions based on three of import pieces of criteria: Quality, Reliability, and Ability. These metrics are further segmented into authentic feedback by customers, a portfolio of the visitor, its market penetration, years of experience, and serviceability. The companies are then ranked based on their cumulative inquiry scores. GoodFirms offers quick filters to sort the service providers by their hourly charge per unit, location, and number of employees. Benefits of GoodFirms: Have an app on the Salesforce AppExchange? Then you lot'll want to keep track of your app's ratings and reviews there. Reviews are based on a 5-star rating system, and each app has reviews listed with the most helpful positive review and almost helpful negative reviews first, followed past all reviews, from which users can filter by rating, date, and helpfulness. This customer review site has embraced transparency, letting users access thousands of reviews and see the number of downloads with just a few clicks. Benefits of Salesforce AppExchange: A nonprofit site, the Amend Business Bureau (BBB) evaluates all types of businesses against a prepare of all-time practices for how businesses should care for the public. It doesn't directly recommend or endorse any businesses, products, or services; it but provides the public with information about businesses, and whether they have met the BBB'south accreditation standards. It will also review both accredited and non-accredited businesses. A business' contour listing on the BBB contains general overview information, like a short company bio and the company'due south accreditation status, a history of any complaints made most the business and whether they were resolved, client reviews, and the BBB's A - F rating of the business. Benefits of the Meliorate Business Bureau: Glassdoor is an employee review site that helps anyone — from prospective employees to prospective customers to investors — get an idea of what a visitor is actually like from the within. In other words, it helps measure the more qualitative factors of things similar valuation. Employees tin share what information technology's like to interview and work at their companies, and the site shows visitors which companies are rated highest by their employees. Many employers use it to build their employment brand so they can target and recruit candidates, but you can also employ the reviews to share ideas internally for improvement among your management squad. Creating an employer account is gratis, and it'due south like shooting fish in a barrel to rails and answer to reviews. For instance, you can set up alerts so you get an e-mail each time a new review is posted and then you tin acknowledge and respond to each one. Benefits of Glassdoor: Manta is a customer review site that primarily features small- to medium-sized businesses. Rather than displaying the top customer reviews right away, Manta organizes search results based on the relevance of your keyword. So information technology displays the listing of companies with their contact information, and so users can quickly connect with a business organisation. Manta is unlike than nigh review sites because it focuses more than on connecting people than it does on reviewing products and services. To discover client reviews, you need to select a business, get to their individual listing page, and scroll past their features and products earlier seeing a review. That way, customers employ the reviews every bit 1 of the final selling points for purchasing a product or service. On Manta, the goal is to rank your concern as high as possible for each relevant keyword that users can search. So long as your company is in the top search results, you lot'll have a college chance of connecting with leads using this site. Benefits of Manta: If yous're a SaaS business, Capterra is a review site that evaluates software sold past B2C and B2B companies. It has an like shooting fish in a barrel-to-use internal search engine which lets users search for software based on industry, company, or software blazon. In one case a search processes, Capterra displays a list of companies relevant to your keyword and a cursory summary describing their product(s). Users can also compare products on the site. Capterra has a "compare to" feature which lets you select up to iv companies and displays the benefits of each side-past-side. You tin can see everything from ease-of-utilise to the quality of their customer back up, all in i comprehensive view. This makes it piece of cake and efficient for users to detect software that best fits their needs. Benefits of Capterra: HundredX is a review site and a customer service tool. Businesses create an account on the website and enquire customers to exit feedback after working with them. HundredX streamlines the procedure by providing tools that automatically transport out surveys and collect feedback on behalf of the business. With this site, customer services teams don't have to manually seek out reviews or scan 3rd-party sites to obtain customer feedback. The benefit of signing up for HundredX is the reviews are individual. If you lot get a bad review, leads can't see that feedback and be influenced by the negative comments. This gives your company a adventure to correct your mistake before losing potential customers. Benefits of HundredX: Online reviews as well exist on sites that aren't necessarily built only to publish online reviews. Some businesses use their social presence and website to encourage online reviews ... and some brands just get them unsolicited, for improve or for worse. Hither are some sites that, if you lot choose to (delight, choose to) can serve as additional hubs for online reviews. And they're crawly, because they have enormous reach, and you have some — if not entire — command over these properties. Did you know there'southward a place on Facebook for fans to get out ratings and reviews of your business concern? There sure is ... it'south named, aptly, Facebook Ratings & Reviews. It appears on the left-mitt side of your Facebook Page, and you tin can't move or remove information technology like y'all can other parts of your Page. Image Source Anyone logged into Facebook tin can mail service a rating or review of a concern. All they have to do is go to the Reviews section of your Page, click the grayness stars to choose a rating, and then write an optional review. They can make that review public, visible to friends, or visible only to them. Benefits of Facebook Ratings & Reviews: The ridiculously fast-paced nature of Twitter makes it seem similar a weird place to try to accrue reviews. Merely while users might non ever search for reviews directly on Twitter (unless y'all started some kind of review hashtag, perhaps), tweets are still indexed in search results. That means a user's tweet, whether complimentary or less-than, could pop up in the SERPs when someone'south searching for reviews on your business. Not only that — there are things yous can actively do with the positive tweets coming at you lot. For instance, we tested the element of social proof on conversions hither at HubSpot, attaching three tweets that gave positive reviews on an ebook nosotros were promoting at the fourth dimension. Guess what happened? The CTA with the three tweets converted better than the CTA with no tweets. If you first to "Favorite" tweets that could serve equally positive reviews in the future, it'll be easier to find them when you want to employ them in your marketing. Benefits of Twitter: Yes, people notwithstanding use Square. In fact, a ton of people are notwithstanding using it: In January, Foursquare was racking up 55 million monthly active users (MAUs). Not simply can you cheque-in to dissimilar locations and businesses using the app, y'all can also leave reviews on Foursquare — making it another interesting platform where your brand or business could exist discovered past potential customers looking for suggestions — and five-star reviews. If your business depends on walk-in pes traffic — restaurants, coffee shops, shopping boutiques, etc. — brand certain your Foursquare business profile is filled out and updated so people tin can observe you when they go to check-in — and then enquire your visitors to review you lot at that place. Benefits of Square: Superpages lets y'all search for businesses based on their distance from you, overall rating, industry subcategory, online videos, and even promotional coupons. Once you find a visitor that you similar, this site shows you where the business is on the map besides as a review summary outlining all of the reviews left for the organization. Visitors can chop-chop appraise what other users are saying about the business and use the coupon links to get the aforementioned deals equally other customers. Image Source Benefits of Superpages: It's hard to resist a good top 10 list. Tiptop Ten Reviews satisfies this craving by giving visitors a list of 10, detailed reviews for every post on the site. These posts accept a wide topic range likewise, touching on everything from mattresses to landscaping to laptops. Image Source In that location's as well a "trending" bar that shows y'all categories that are currently popular on the site. Every bit a business concern possessor, this tin give you an idea of what consumers are ownership more of at that particular moment. Benefits of Top Ten Reviews: Finally, the one place where y'all have full and utter command: your website. Information technology'due south an first-class place to publicize reviews yous receive (perhaps embed some of those tweets you favorited?). You lot could carve out a department of your website dedicated just to reviews and testimonials, and even include a form and so happy customers can submit their unsolicited reviews. Only if you're actively campaigning for positive online reviews and you encounter happy customers who want to leave you a positive review but don't have accounts on sites like Yelp, Angie'southward List, or Google, it'due south handy to have a place on your website to publish their kind words. Consider adding testimonials to landing pages and product pages, too. Benefits of your own website: The like shooting fish in a barrel reply is all of them. The correct respond is a picayune more subjective. The best customer review site for your business will exist whichever one(southward) your customers are using most. The more reviews you obtain, the more you'll larn about your business and how customers experience most you. Choose a handful from the list to a higher place and get started collecting reviews that can assistance improve and grow your business. 
Table of Contents
Benefits of Customer Reviews
1. Customer reviews are a learning opportunity for your business organization.
2. Customer reviews are marketing and sales tools for your concern.
Best Customer and Product Review Sites
Client Review Sites for B2C Companies
1. Amazon Customer Reviews
2. Angie's List
3. Choice
4. Trustpilot
5. TestFreaks
6. Which?
7. Consumer Reports
8. Consumer Affairs
nine. TripAdvisor
10. Yelp
11. Citysearch
12. Google My Business
13. Yahoo! Localworks
14. Influenster
Review Websites for B2B Companies
xv. HubSpot'southward App Market
16. FinancesOnline
17. Compare Military camp
xviii. G2 Crowd
xix. TrustRadius
xx. GoodFirms
21. Salesforce AppExchange
Client Review Sites for Both B2B & B2C Companies
22. Better Business organisation Bureau
23. Glassdoor
24. Manta
25. Capterra
26. HundredX
Other Places for Consumer Reviews
27. Facebook Ratings & Reviews
28. Twitter
29. Foursquare
30. Superpages
31. Top X Reviews
32. Your Own Website
Which customer review site is best?
Originally published Aug xi, 2021 5:00:00 PM, updated August xiii 2021
lopezeaddelartion.blogspot.com
Source: https://blog.hubspot.com/service/customer-review-sites
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